"To deliver products and services that satisfy our customers requirements 100% of the time" "Our organisational goals are centred around producing world-class products, which continually satisfy all applicable legal and regulatory requirements and the expectations of our customers in respect of quality, cost, performance, safety and reliability"

In order to achieve these goals, CMb Engineering has a total commitment to effective quality management and continual improvement at every level within the business. A documented Quality Management System is operated which satisfies the requirements of BS EN ISO 9001:2000, and is maintained by a regular cycle of internal audits, management review, and independent external audits by recognised bodies.

We identify five elements of our quality policy:

• We make sure that the products and services we deliver meet the "pre-set" standard.
• We methodically identify the root cause of problems and eliminate them forever.
• We aim to achieve "zero-defect" production.
• We ensure that the equipment we use and manufacture is fully capable of satisfying our customers' requirements.
• More consistent double seam quality.

• We demonstrate "attention to people" and create a safe & user-friendly workplace.
• We aim to learn new skills to help our business succeed.
• We all train to be able to continually develop and raise the standards within our work place to those of World-Class organisations.

• We aim to remove all "waste" from our business, for example: breakdowns, excess stock and scrap, unnecessary handling.
• We establish and follow our maintenance plans for all key equipment and buildings.
• We set standards for all aspects of our work, and raise them at every opportunity.

• Everybody has a responsibility to suggest improvements to our existing ways of working.
• Our growth is also achieved by new technology.
• We develop new products for our customers by putting together the required skills to form Project teams.

• Key suppliers join us for mutual benefit.
• We measure supplier performance in terms of "not-on-time-in-full" and "defect-free" delivery.

Ultimately, responsibility within the business for quality is that of the business executive. In recognising the importance of quality, a management representative is appointed who has responsibility for all matters pertaining to quality systems. It is a mandatory condition of employment that all personnel follow the agreed procedures in maintaining the highest level of quality at all times.

2.1

It is the responsibility of the General Manager in conjunction with the business executive to ensure that measurable and achievable quality objectives are set for all the relevant functions and levels within the business.

2.2

These quality objectives will be consistent with the quality policy, and will include those that are needed to meet product requirements.

2.3

Overall quality objectives may vary annually, and will be discussed, agreed, and assigned at business or management review by the business executive, although the General Manager may introduce new or amended quality objectives at any time.

2.4

From the overall quality objectives, functional or departmental objectives are in turn disseminated by departmental managers, down to individual functions.

2.5

The monitoring of progress and achievements is carried out in accordance with the quality management system, and is recorded in the relevant K.P.I. folders, and reported for quality management system review at the appropriate times. A number of regular performance graphs are also displayed around the factory.